Mahjong88 Privacy Policy – Player Data Protection in Malaysia

1 Introduction & Scope of This Privacy Policy

This Privacy Policy ("Policy") is issued by mahjong88 ("we", "Platform") and applies to all individuals who use, register with, or interact with the mahjong88.net website and all related services. This Policy outlines our commitment to protecting your privacy as a user of the mahjong88 platform in Malaysia.

Mahjong88 understands that trust is the foundation of the relationship between an online gaming platform and its users. When you entrust us with your personal information – whether that's your name, phone number, financial details, or platform usage patterns – we take that responsibility seriously. This Privacy Policy is more than a legal document; it is our commitment to you on how we respect your privacy across every aspect of mahjong88's operations.

By registering or continuing to use the mahjong88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the mahjong88 platform.

2 Personal Data We Collect

Mahjong88 collects your personal data across several categories depending on how you interact with our platform. We only collect information that is genuinely necessary to provide you with a quality service.

There are also instances where mahjong88 may receive your data from legitimate third-party sources, such as identity verification service providers or fraud prevention agencies, solely for the purpose of maintaining platform security and verifying your eligibility as a user.

3 How mahjong88 Uses Your Data

Every piece of data we collect has a clear and legitimate purpose. mahjong88 uses your personal data for the following:

• Creating and managing your mahjong88 account, and verifying your identity through the KYC process
• Processing deposits and withdrawals via the Malaysian payment methods you have registered, including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX
• Sending important account notifications such as transaction confirmations, security alerts, and promotional updates
• Detecting and preventing fraudulent activity, money laundering, and misuse of the mahjong88 platform
• Complying with legal obligations and regulatory compliance requirements relevant to the platform's operations
• Improving the user experience on the mahjong88 platform based on aggregated usage pattern analysis
• Providing effective and responsive customer support to all mahjong88 members
• Sending relevant marketing communications – only where you have given your consent

4 Data Sharing with Third Parties

Mahjong88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, there are limited situations where we need to share your data with the following parties:

• Payment Provider: Required information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (Maybank, CIMB) solely for the purpose of processing your financial transactions
• Technical Service Providers: Hosting, cybersecurity, and analytics service providers that help us operate the mahjong88 platform – all of whom are bound by strict confidentiality agreements
• Lawful Authorities: mahjong88 will disclose data when required by court order, legal proceedings, or legitimate regulatory compliance obligations
• Fraud Prevention Agency: Minimum required data may be shared with agencies that assist in detecting and preventing financial fraud and money laundering

In all data-sharing situations described above, mahjong88 ensures that only the minimum necessary data is shared, and all recipient parties are bound by data protection obligations equivalent to our own standards.

5 mahjong88 Data Security Measures

Mahjong88 continuously invests in security infrastructure to protect your personal and financial data. The following are the security layers we have in place to safeguard your privacy:

• 256-bit SSL/TLS encryption for all data communications between your browser and mahjong88's servers
• Passwords are stored using an irreversible one-way hashing algorithm – even our own staff cannot view your password
• Intrusion detection systems (IDS) and multi-layered firewalls that monitor suspicious traffic in real time
• Regular independent security audits to identify and patch system vulnerabilities
• Role-based access control (RBAC) ensuring mahjong88 staff can only access data relevant to their specific responsibilities
• An automated data backup system that ensures your data is never lost due to technical failure
• Two-Factor Authentication (2FA) is available and strongly recommended for all mahjong88 accounts

6 Cookies & Tracking Technologies

The mahjong88 platform uses cookies and similar tracking technologies to enhance your user experience and to keep essential platform functions running properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions — cannot be disabled
• Preference Cookies: Saves your preferences such as language selection and display settings for a more personalised experience
• Analytics Cookies: Helping us understand how users interact with the mahjong88 platform so we can improve it — data is collected in aggregate and anonymised form
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the mahjong88 platform and your overall user experience.

7 Data Retention & Deletion

Mahjong88 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and compliance obligations.

• Active Account Data: Retained for the duration your account is active plus 5 years after account closure for compliance and audit purposes
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with standard financial compliance requirements
• Security Logs: Retained for 12 months to allow investigation of security incidents if required
• Marketing Data: Deleted within 30 days of you withdrawing your marketing communications consent
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies expire after a set period (typically 30–365 days)

When your data is no longer needed, mahjong88 will securely delete or anonymise it using methods that ensure it cannot be recovered.

8 Your Privacy Rights as a Mahjong88 User

As a mahjong88 platform user in Malaysia, you have rights regarding your personal data that we fully respect. The following are your key rights:

To exercise any of the rights above, contact the mahjong88 privacy team by email at support@mahjong88.net, stating the right you wish to exercise and your account details. We will acknowledge your request within 2 business days and resolve it within the stated timeframe.

9 Financial Information Privacy & Security

Your financial information is among the most sensitive data we handle on the mahjong88 platform. We give particular attention to protecting this data given that it involves real-money transactions in Malaysian Ringgit (MYR).

• Your bank account and e-wallet details (Maybank, CIMB, Touch 'n Go, GrabPay, and others) are stored in encrypted form and are never saved as plain text
• Full account numbers are never displayed on the platform interface – only the last few digits are shown for verification purposes
• Every deposit and withdrawal transaction goes through a multi-step verification process before approval
• Mahjong88 does not store debit or credit card details – card transactions are processed directly through approved payment gateways
• Your complete transaction history is always accessible within your mahjong88 account panel for your own review
• Any unusual transaction activity will trigger an automatic security review, and you will be notified via email or SMS

10 Changes to This Privacy Policy

Mahjong88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. The following are our commitments regarding policy changes:

• Any material changes to this Privacy Policy will be communicated to you via registered email at least 14 days before the changes take effect
• In-platform notifications on mahjong88 will also be displayed to ensure all active users are aware of any changes
• The "Updated" date at the top of this document will always reflect the latest version of the policy
• Continued use of the mahjong88 platform after the effective date of any amendment constitutes acceptance of the revised policy
• Archived versions of previous Privacy Policies are available on request by contacting our support team

We encourage you to review this Privacy Policy periodically to stay informed about how mahjong88 protects your information. If you disagree with any amendments, you have the right to close your account and request data deletion before the changes take effect.

11 Contact Us About Your Data Privacy

If you have any questions, concerns, or complaints about how mahjong88 handles your personal data, we encourage you to get in touch. Our team is ready to help and committed to addressing every privacy query thoroughly and within a reasonable timeframe.

• Privacy Email: support@mahjong88.net – for specific privacy enquiries and data rights requests
• 24/7 Live Chat: Available directly on the mahjong88.net platform for general enquiries and immediate assistance
• Response Time: Email enquiries are answered within 24–48 business hours; urgent matters via live chat are handled in real time
• For enquiries related to FAQ, visit our FAQ page for quick answers