Mahjong88 Terms & Conditions – A Complete Guide for Malaysian Players

1 mahjong88 General Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and mahjong88 ("Platform", "We", "Company") governing your use of mahjong88.net and all services provided through it. These Terms apply to all activities on the mahjong88 platform, including account registration, deposits, betting, withdrawals, bonus claims, and any other form of interaction with the platform.

Mahjong88 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the mahjong88 platform following any amendment constitutes acceptance of the revised terms.

• Mahjong88 operates as an online entertainment platform for adult users in Malaysia
• All services are provided "as is" and mahjong88 makes no guarantee of uninterrupted or continuous availability
• The official language of these Terms is Bahasa Malaysia; any translations are provided for convenience only
• This document should be read alongside the mahjong88 Privacy Policy and Responsible Gaming Policy
• Any dispute arising from the use of this platform will first be resolved through mahjong88's internal arbitration process

2 Member Eligibility & Account Registration

To register and use the mahjong88 platform, you must meet all of the following eligibility requirements without exception. Mahjong88 reserves the right to request supporting documentation to verify your eligibility at any time.

• You must be at least 18 years of age at the time of registration
• You are a Malaysian citizen or a legal resident of Malaysia with a valid national identification number (MyKad)
• Each individual is permitted to hold only ONE mahjong88 account — registering multiple accounts is a serious breach of these Terms
• You are not currently on any self-exclusion list or gaming ban imposed by any platform
• The information you provide during registration is true, accurate, and up to date
• You are acting in a personal capacity and not as an agent or representative of any third party

Identity verification (KYC – Know Your Customer) is mandatory for all mahjong88 members before their first withdrawal is processed. Required documents include a copy of your national identity card (MyKad) and proof of ownership of the registered payment method. The KYC process is a one-time requirement and is completed within 24 business hours.

3 Deposits, Withdrawals & Financial Transactions

All financial transactions on the mahjong88 platform are conducted in Malaysian Ringgit (MYR). Mahjong88 accepts the following Malaysian payment methods for deposits and withdrawals:

Withdrawals are processed within the following timeframes based on your VIP membership tier at mahjong88:

• Standard Member: Daily withdrawal limit of RM 10,000 — processed within 30–60 minutes
• Silver VIP Members: Daily withdrawal limit of RM 30,000 – processed within 15–30 minutes
• Gold VIP Members: Daily withdrawal limit of RM 50,000 – processed within 10–15 minutes
• Diamond VIP Members: Daily withdrawal limit of RM 100,000 – processed within 5–10 minutes
• All withdrawals must be made to a bank account or e-wallet registered in the same name as the mahjong88 account
• Mahjong88 does not charge any processing fees for withdrawals
• Your first withdrawal requires the KYC process to be completed beforehand

4 Bonuses, Promotions & Rewards

All bonuses and promotions offered by mahjong88 – including the Welcome Bonus, weekly reload bonuses, cashback, and VIP rewards – are subject to the following terms. Claiming a bonus constitutes your full agreement to these conditions.

• Each bonus carries its own rollover requirement that must be met before withdrawals are permitted – the rollover conditions for each promotion are clearly stated on the respective promotions page
• While a bonus is active, the maximum bet per slots spin is RM 10, and RM 50 per hand for table games
• The Welcome Bonus may only be claimed once per new mahjong88 user – attempting to register a new account to claim the bonus again is a violation of these terms
• Bonuses are valid for 7 days from the date of credit unless otherwise stated — expired bonuses will be automatically removed
• Bonuses cannot be transferred between accounts or redeemed directly for cash
• Games excluded from rollover calculations will be stated in the relevant promotion terms
• Mahjong88 reserves the right to void bonuses and any winnings obtained through the abuse of promotions

5 Game Rules & Fair Play

The mahjong88 platform offers a wide range of game categories including slots, Live Casino (baccarat, blackjack, roulette), Sports Betting (Liga Super Malaysia, EPL, badminton), e-sports (Mobile Legends: Bang Bang, DOTA 2), cricket, and progressive jackpots. Each category has its own rules, which are detailed on the respective game pages.

• All games on mahjong88 use an independently certified RNG (Random Number Generator) system to ensure complete fairness
• Game outcomes determined by the system are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during a game session that results in an uncertain outcome, mahjong88 reserves the right to void the relevant bets and return the original stake
• For live sports betting, results are based on the official decisions of recognised sporting bodies
• Mahjong88 reserves the right to limit or decline any wager without being required to provide a reason
• The use of bots, automated scripts, or any other unauthorised means to play is strictly prohibited and may result in immediate account termination

6 Prohibitions & Prohibited Activities

The following activities are strictly prohibited on the mahjong88 platform and may result in account suspension or termination, forfeiture of balances, and legal action where applicable:

• Owning or using more than one account (whether in your own name or someone else's)
• Sharing your account with any other individual, including family members
• Using a credit card, bank account, or e-wallet that does not belong to you to make a deposit
• Any form of money laundering or other illegal financial activity
• Colluding with other players to exploit the bonus system or game mechanics
• Using a VPN or proxy to conceal your actual location in order to bypass geographical restrictions
• Making false claims regarding transactions or gaming activity
• Any attempt to hack, breach, or interfere with the technical infrastructure of mahjong88

7 Account Security & Password

The security of your mahjong88 account is a shared responsibility between you and our platform. Mahjong88 uses 256-bit SSL encryption to protect all communications between your device and our servers, but you also play an important role in keeping your account secure.

• Never share your mahjong88 account password or login credentials with anyone
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable Two-Factor Authentication (2FA) for an added layer of security – something we strongly recommend
• Log out of your mahjong88 account after every session, especially when using a shared device or public network
• If you suspect your account has been compromised, contact the mahjong88 support team immediately via live chat
• Mahjong88 will not be held liable for any losses arising from a user's negligence in safeguarding their login credentials

8 Privacy & Personal Data Protection

Mahjong88 takes your privacy seriously. All personal data you provide to us is collected, stored, and processed in accordance with the mahjong88 Privacy Policy, which complies with applicable data protection standards. By using the mahjong88 platform, you consent to the collection and processing of your data as described in our Privacy Policy.

• Your personal data will not be sold or shared with third parties for marketing purposes without your consent
• Mahjong88 may share your data with payment service providers solely for the purpose of processing your transactions
• You have the right to request access to, correction of, or deletion of your personal data by contacting us at support@mahjong88.net
• Mahjong88 retains transaction records and gaming activity logs for a minimum of 5 years for compliance and security purposes

9 Responsible Gaming

Mahjong88 is committed to promoting healthy and responsible gaming habits among all our members. We provide a range of tools and resources to help you stay in control of your gaming activity.

• Self-Imposed Deposit Limits: You can set daily, weekly, or monthly deposit limits through your account settings panel – these limits take effect immediately
• Play Time Limits: Set a daily session time limit to ensure you take adequate breaks
• Account Pause: Take a break from the platform for 24 hours, 7 days, or 30 days — whichever suits your needs
• Self-Exclusion: If you feel you need to stop playing altogether, you may apply for a long-term self-exclusion through the mahjong88 support team
• Mahjong88 trains our support team to identify and assist players who show signs of problem gambling
• Our platform uses an automated detection system to identify concerning betting patterns

For more information and support resources, visit the Responsible Gaming our Privacy Policy.

10 Account Termination & Suspension

Whether by you or by mahjong88, an account may be terminated or suspended under the following circumstances:

• At the member's own request – contact mahjong88 customer support to voluntarily close your account
• Violation of any section of these Terms & Conditions
• Evidence or suspicion of fraud, money laundering, or any other illegal activity
• Failure to complete the KYC process within the stipulated timeframe
• Accounts that have been inactive for 12 consecutive months with no login activity

If an account is terminated due to a breach of terms, mahjong88 reserves the right to forfeit any bonus balance that has not yet met its rollover requirements. Any legitimate real money balance will be returned to the player once the review is complete, unless evidence of fraudulent activity is found.

11 Limitation of Liability & Disclaimer

Mahjong88 shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of or inability to use our platform, including but not limited to:

• Financial losses resulting from unsatisfactory game outcomes
• Service disruptions due to scheduled or unscheduled system maintenance
• Transaction processing delays caused by third-party factors such as banks or e-wallet providers
• Any losses arising from a user's negligence in safeguarding their account information
• Disruptions caused by factors beyond our control, including natural disasters, internet infrastructure failures, or government directives

12 Amendments to Terms & Contact Us

Mahjong88 reserves the right to amend these Terms & Conditions at any time. Any material changes will be communicated to members via their registered email or an in-platform notification at least 7 days before the amendments take effect, except in situations requiring immediate action.

Continued use of the mahjong88 platform after any amendments take effect will be considered acceptance of the revised Terms. If you do not agree with the changes, you have the right to close your account before the effective date.

For any enquiries regarding these Terms & Conditions or any aspect of using the mahjong88 platform, please contact us via:

• 24/7 Live Chat — available directly on the mahjong88.net platform
• Email: support@mahjong88.net — responded to within 24 business hours
• Page Frequently Asked Questions (FAQ) for quick answers to common questions